Dashboards

A quick view of your call statistics, extension statuses, and live queue usage.

Company Summary

Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.

Extensions

Quickly view call statistics for extensions and date range of your choosing.

Queues

Quickly view live information about your call queues

• Calls
  • Position - 
  • Time - 
  • Caller - 
  • Waiting Time - 
• Agents
  • Name - 
  • Extension Number - 
  • Status - 
  • Number of Answered Calls - 
• Queue Statistics
  • Calls - 
  • Abandoned Calls - 
  • Completed Calls - 
  • Avg. Hold Time - 
  • Avg. Talk Time - 
  • Agents Logged In - 
  • Agents Available - 

Figure 1: Sea

Figure 2: Waves