Outlook Add-in: Add-in Not Appearing in Reply/Forward (Reply pop-out)

This applies to Outlook 2013/2016 and is regarding an error where the Outlook Add-In is not visible when clicking the Reply or Forward button in an email.

Problem 

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The Outlook Add-in window does not appear when Replying or Forwarding an email in either Outlook 2013 or 2016. 

 

Resolution 

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Resolution 1:  Pop Out of minimized Reply screen (see screenshots for further guidance)

1. Click Reply or Forward on the desired email.
2. Above the Send button in the email that is located to the right of the To, From, and CC fields, click the Pop Out button.
3. The email will literally pop-out into a new separate window, allowing you to see the Delivery Trust add-in.
4. Continue with your secure email as usual.

The Delivery Trust add-in will only be visible when following the above steps; composing the email in a separate window.

Resolution 2:  Set Outlook Email Replies to Always Pop Out Into a New Window

1. From the File tab, select Options.
2. Go to the Mail tab.
3. Scroll down to the Replies and forwards section and check the box for Open replies and forwards in a new window

Outlook Email Replies will automatically open into a new window and the Delivery Trust add-in will be visible, preventing the need to Pop Out.